NextPilot Chat
About us
The CRM built forthe world's #1 messaging app
A multi-tenant WhatsApp-first CRM — team inbox, sales pipeline, flows, sequences, broadcasts, AI with live data, and usage at cost.
Make every conversation count
NextPilot is the operations layer for messaging — where enquiries become conversations, conversations become customers, and customers come back.
Revenue-focused
Pipeline stages, scoring, and follow-ups tuned to convert.
AI with context
Answers pulled from live records — not static FAQs.
Attribution built in
Tracked links and campaign logs next to the usage ledger.
From chat chaosto one WhatsApp CRM
Same customers. Same channel. A system that finally sits next to the conversation.
Before
Scattered WhatsApp on personal phones
With NextPilot
Shared inbox with roles and assignment
Before
No pipeline next to the conversation
With NextPilot
Leads, stages, and scoring beside every thread
Before
Canned bots that can't look anything up
With NextPilot
AI + database answers with human handoff
Before
Broadcasts with zero click attribution
With NextPilot
Flows, sequences, tracked links, and usage at cost
Inbox, pipeline, AI, and attribution in one workspace — so nothing lives only on someone's phone.
A full CRM stack on WhatsApp
Production surfaces from the live product audit — not a roadmap slide.
Team inbox
Realtime WhatsApp threads with assignment, labels, notes, canned replies, and a per-thread AI toggle.
118 conversations · 1,123 messages in production
Already handling real traffic
Current totals from active workspaces — refreshed from production.
0
Contacts managed
0
Live conversations
0
Broadcasts launched
0
Automations running
From first message to closed loop
WhatsApp in, team + AI in the middle, pipeline and automations on the other side.
- 01
Message lands
Official WhatsApp Cloud API delivers into your workspace in realtime.
- 02
Team takes over
Assign, label, note, or let AI reply — with one-click human handoff.
- 03
Automations fire
Keywords, stages, sequences, and store-order rules keep the thread moving.
- 04
Pipeline updates
Leads advance, broadcasts go out, and usage stays visible in the ledger.
Wired to how you already work
Native WhatsApp, Shopify order rules, database answers, and developer API keys.
WhatsApp Business
Primary live channel — templates, delivery, and channel health in Settings.
Shopify
OAuth connect, order-triggered automations, and catalog sync APIs.
Database answers
Connect Postgres so AI can answer from live order and account records.
Developer API
Revocable keys to sync contacts and trigger flows from your own apps.
The principles behind the product
Answers, not autoresponders
AI grounded in your live business data — never generic canned text.
Compliance by default
Opt-out management, 24-hour window awareness, and scoped access.
Usage at cost
Messaging and AI passed through with 0% markup, budgets, and hard caps.
Built for whole teams
Shared inbox, custom roles, and workspace isolation for every org.
Where to go next
Get product updates & WhatsApp playbooks
One email a month — new features, automation templates, and growth tactics. No spam, unsubscribe anytime.
Built for teams who live in chat
From first reply to closed deal — if your customers message you on WhatsApp, NextPilot Chat is for you.